Memorial Funeral Home took care of my Mom's funeral arrangements I am very grateful to have dealt with such astounding customer Service . Amy I spoke to from day one and she is very knowledgeable and always was willing to answer all my questions. Veronica even took the time on a Sunday to assist and explain everything to my family Will always be so grateful to Memorial Funeral Home Best customer service I have received in a very long time 🤗

I wouldn't even given them a freaking star. These people charge my parents over 10 grand, knowing that my fathers was a veteran, and they knew that, because we mentioned it. All they were supposed to have charged was for viewing, newspaper ad. Oh no, they charged her the works. It's been 5 years now, and so I got concerned after going to San Antonio for Wreath Across America, and called Fort Sam cemetary in San Antonio, and they gave me the inforamtion to find out exacty what they take care of being that my dad served in the Army. So, I mentioned what happen in Edinburg, with them charging my parents, knowing that we stated he was to be taken to San Antonio. They were just as upset, because they should know their job and how the military works with funeral homes. So, they were kind enough to send me the forms so that my mother can get reimbursed. Talking about greed, even with the deceased. So, now I have to do the samething with my mom services, because she will also be buried in San Antonio, and I see all these charges again. I work for an attorney, and I don't want to get ugly here, but come on. We put our trust in you not taking advantage of the elderly. This really pissed me off. Never will I go to them again. So people double check your contracts, especially if your love one served in the Military, they will provide for some of the funeral services.

this place is not professional at all. i had made an arrangement with them for a direct cremation for my mother in law back in September. She still hadn’t pass, but we wanted to have something started and not do it last minute. the person who helped me ( not the funeral director) with taking all information needed was so indifferent. she just didn’t give a welcoming vive. well i just recently called to make an appointment to make a payment towards that arrangement because my mother in laws health really deteriorated and we wanted to give an advanced to make it less heavy on us monetarily wise on the day of her passing, well the lady who answered the phone sounded irritated from the very beginning. she was asking so many questions as if not having a clue at all as to what i was enquiring about, and sounded annoyed because she needed to find out. i hated her tone of voice and attitude given. this line of business requires empathy and kindness to be shown from the very begging when speaking to potential clients. Families coming to you are going through very tough and emotional moments. we want to be treated as if our situation matters. that cold rude attitude has no place for a business like this. please reconsider changing your staff. i decided to go somewhere else, and the treatment i was given by the funeral director was amazing.