Ready to Elevate Your Hospice?
3 Simple Steps to Transform Care
Easy Setup
Quick integration with your EMR. Branded under your hospice name.
Families Supported Day 1
Automated welcome messages, proactive guidance, and emotional check-ins start immediately.
Proven Results
Higher CAHPS completion & scores. Fewer caregiver escalations.
+18%
Increased CAHPS Scores
With sticikier product offering
-24%
Staff Burden
Fewer calls about schedules, medication, or care basics
+18%
More Referrals
Reputation for excellent caregiver communication
Proactive Conversations
That Reassure
Heartline Reaches Out Before Caregivers Ask
Examples (proactive messages):
Welcome & orientation
- “Hi Maria, this is Ava from Peaceful Path Hospice. I’ll keep you updated and check in regularly. You can text me anytime.”
Visit reminder
- “Nurse Jackie is scheduled tomorrow at 10am. Nothing to do on your end as long as that schedule still works for you.”
Weekly well-being check
- “It’s been a week since enrollment. How are you and David adjusting? Need help with medications, equipment, or emotional support?”
Reactive Support
That Feels Human
Caregivers Get Answers in the Moment
Examples (proactive messages):
Checking Schedule
- Caregiver: “When is the nurse coming?”
- “Nurse Jackie is scheduled tomorrow at 10am.”
Care Explanations
- Caregiver: “Can you explain oxygen setup?”
- A: “Of course. Step 1: plug into wall. Step 2: adjust dial to 2L. Want me to send a video guide?”
Emotional Support & Human Escalation
- Caregiver: “I feel overwhelmed.”
- “That’s completely normal. I can connect you with our social worker, or share coping tips. What would help most right now?”
Seamless With
Your Existing Systems
EMR & Scheduling
Seamlessly connects to staff visits and nurse assignments for real-time care coordination.
CRM & Care Notes
Captures family preferences and patient needs to personalize every interaction.
Resource Library
Delivers FAQs, emotional support guides, and how-to videos right when families need them.
End-of-Life Planning & Bereavement Workflows
Guides families through funeral planning and account closure with step-by-step support.
Trained to Increase CAHPS Scores
Hospice satisfaction surveys matter. Heartline addresses every CAHPS domain and improves the metrics that count most — delivering better communication, emotional reassurance, and clarity that families remember when completing CAHPS.
Communication
Keep families informed with proactive updates and clear information
Emotional support
Empathetic check-ins to ease stress and strengthen trust
Timeliness
Visit reminders and scheduling clarity so families always know what to expect
Preparation
End-of-life guidance to help families feel ready and supported.
Bereavement support
Continues care with thoughtful follow-ups after loss.
+15%
Communication Quality
+12%
Emotional Support
+18%
Clear Explanations
We have seen less missed visits with automated visit reminders and are covering more visits earlier in the week instead of pushing visits to Friday or the weekend.
— Candice Wu
Hospice Director
Frequently asked questions