They got the job done in the end but it cost hundreds more than I thought it would be per our phone conversations. I was quoted $995 for transportation and cremation services. Then, I received the price list along with other documentation by email, but none of the listed services matched that amount. So, I called back to confirm the cost and yes, $995 plus some taxes and fees, is what I was going to be charged. So, I filled out the paperwork to release my loved one’s body to them. Well, then I got the actual bill and it was around $1900. I very clearly asked what the price was both times I called. I feel like I was tricked/lied to. I got the actual bill after I had already signed over permission for them to take the body so I was already stuck with them at that point. Also, I chose them knowing it would be a 2-3 hour drive because I thought I would be saving some money. Had I known the actual cost, I could have chosen a different company closer to my home and with a newborn and toddler, that would have made my life much easier. This is a comment I found online after I actually looked up reviews for them: “It’s important to understand that Legacy/Heritage is simply a coordinator of services, and doesn’t operate a funeral home, nor are they licensed to. Furthermore, the company has had several complaints filed from customers claiming that the remains of their loved ones were not picked up within a timely manner, were misinformed with regards to pricing, as well as where they were operating out of.” I was definitely misinformed about pricing. I would go through an actual funeral home. It’s terrible people would take advantage of you during one of the hardest times in your life.

Our family was treated with respect, kindness and empathy. Nick Bermudez was outstanding in helping us to navigate through the decisions we needed to make. The entire process of taking care of our mother went smoothly and sensitively from start to finish. I want to commend the person that came to our home and caringly transported our mother to Legacy Cremation Services. He was sweet and caring as well. We highly recommend Legacy Funeral and Cremation Services.

Everyone is compassionate and amazing. They'll listen and walk you through the process. We used Legacy with my dad, grandmother and now mom. I highly recommend them.