With my mom’s passing over the holiday and no existing funeral plans, I was suddenly thrust into the world of hospital decisions, funeral arrangements, obituaries, headstones, burial plans and more. I took a bit of time to do some research, crossed my fingers for the rest, and contacted Chapel Oaks. I was put in contact with Susan and it was suddenly refreshing and reassuring to have her professional assistance through it all. Communication was great at every step, all options were given in clear and understandable terms and she was always willing to offer suggestions based on the general plans I had in mind. If you have ever felt rushed, hurried, pressured or up sold while buying something – this was the exact opposite of that. One thing that really stood out, and I didn’t even realize until we were well into planning – but if I had to call with a question, or she called me with any updates, it was more than a simple ‘business’ communication. She always took time to ask how my day was going, chat about local happenings, or take an extra moment to share in remembrances of my mom and moms in general.

We cannot speak highly enough of the service we received at Lawrence Chapel Oaks. Our brother died in Kansas but his entire family was out of state. Susan and the folks at Chapel Oaks handled the arrangements for us with kindness and professionalism rarely seen today. We will forever be grateful for all they did. Susan's tender, Christian spirit made all the difference in our time of loss and grief.

Very kind and very communicative with both me and my father. I was very pleased with Susan and her son and all the one on one support we received.