Ricardo and his team provided our family the most ideal service and experience in our most difficult time. We will be forever grateful. Start to finish Ricardo was personally there with the most understanding and empathetic personality one could hope to encounter for such an occasion. Attention to detail, experience and top notch management of all the little nuances one doesn’t normally think of when trying to plan for the funeral of a loved one. We were treated with understanding respect throughout the entire process. You won’t go wrong choosing them. I was somewhat hesitant from the older reviews but change in management has been great for Flores Funeral Home.

Very bad experience. After we spent time doing the arrangement, making sure everything was in place so we could mourn in peace. We were told we could not change what was in the contract since it would void it, and if you ask me, they broke so many things in this contract that they themselves void it. After they messed up on taking the flowers and we called all they said I can't go right now I am alone but if you come and get them we will give you a discount. Like, people really get organized and allow families to mourn without worries.

Although all our points weren’t commented on I would like to take the time to respond to your response. All it takes is some sympathy from funeral home and yes even though it’s not your loved one you have to be human and just allow the families to mourn the last minutes they are going to be with their loved one. Turning the lights off 15 minutes before and actually going around the benches telling the family you “have to be out by 9” so make sure you pick up the trash is not very professional. Whoever that lady was needs to have more respect for the family’s time. I for one could have told her something but out of respect for her age and respect for my mom who taught us not to disrespect our elders I didn’t. But her actually turning off the light at 8:56 and leaving them off really !!!!! Also the man that stepped on the grave, yes we understand space and all that but wasn’t it better for him not to respond at all. I don’t know but we think it was. Sometimes no answer is a better answer. Also telling guests that show up late why go if it’s late is also one of your Employees business. As a recommendation for your business you guys need to brush up on your people skills and communication skills to be able to run a better business. I’m sure you think you have a good business since you have been in it for over 100 years but maybe it’s time to update. Times are changing.