Upon initial consultation with Caleb, our interaction was very pleasant. Caleb was very professional and compassionate. The execution of the service was well done. Following the service was when we realized that this funeral home had ultimately dropped the ball. The registry book we paid for in our package was never displayed for the guests to sign and we therefore, were unable to capture the memories of all attendees. It was not until we left and had to come back that I was given the registry book. Next, we discovered we had never received the large portrait that was to be displayed during the service. What’s worse is that the portrait was never even displayed. We opened the registry book that was never displayed at the funeral home, only to find it contained the wrong date of birth. Prior to getting back on the road to return to or home state, we returned to the funeral home to rectify the situation. Upon my return, I explained the situation. I was given the portrait that was supposed to be displayed, rolled up like a poster board. The resolution for the incorrect date was to place white out on the date and type over it. Finally, I asked the funeral director Audrey Wiley, if in light of the unfortunate mishaps, and the fact that these mishaps resulted in a loss of memories that can never be recaptured, was there any form of compensation that would be offered. She replied I’m sorry, I didn’t have all hands on deck, it was a mistake there’s nothing that can be done. We were very disappointed and it is extremely disheartening to learn that the care, compassion and concern that was initially shown had gone completely out of the window when it was time for accountability.

My initial review was 5 stars. Caleb did an excellent job. He's 100% on point. He’s able to prioritize, he certainly went above and beyond to help us during a trying time. He went as far as to leave and purchase an easel for my brothers wake (stand for his portrait). A beautiful portrait they provided complimentary. He also made certain my brothers DVD was played during his wake. Thankyou to the DVD maker, it was wonderful. Thankyou for adding all the songs and pics. Caleb definitely did everything that was in his power to do. Also Mr. Freddy was kind and responsive from start to finish. Westhaven funeral home is empathetic and family oriented. If you're looking to feel welcomed, at home and at peace please give them a try.

Westhaven Memorial Funeral home Do very bad business . But I was not going I had a bad experience with Westhaven Memorial. So if you going to use this Funeral home do your research people the staff is very fake and I mean fake. I paid the funeral home to sing 🎶 but the woman didn't know the song but still take my money and knew she didn't know the song. I had to buy my son clothes 2 time because I was give the wrong size and I asked they not to cut the clothes but they did anyway so I had no choice but to buy them again. My son obituary was F up words spelt wrong I have a family member give me a obituary because by the time the funeral was over my obituary was stuck together and didn't put my little sister in the obituary so my sister walk out of my son funeral thinking I left her out. So I loss my son and my sister that day