If I could give this place zero stars I personally would. I never experienced the level of disrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad’s funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me “Oh I don’t know, Ms. Smith instructed me, oh there is nothing I can do”. My siblings and I were faced with complete disrespect and disregard. It wasn’t until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father’s visitation the owner Mary Smith, verbally attacked me. 5.) At my dad’s funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company. Update: 3/19/24 - As you will see the owner would like to “disregard” my review. Instead of offering a solution or apologies for their employees lackluster behavior. This is a DISGUSTING business. I was a paying customer and was disrespected the entire time. DO NOT USE THIS BUSINESS! Also, do not allow it being black owned convince you to use them. Take your business some place else. They do not operate professionally nor do they have business decorum.

I will like to take time to thank Smith + Thomas funeral home and their staff for their services in time of my bereavement. They provided meaning services that made a connection to the loved one and supported my family in time of grieve. Thank you

Smith and Thomas funeral home took special and spectacular care of my grandfather's remains. He looked sharp and distinguished when they were done with him for his wake. They went above and beyond to take care of his veteran services by looking all around to find a flag for him as well as getting his hard to find honorable discharged veteran papers. Not only that they got the military to come and give him his military honor and present my mother with the flag. Their staff did it all with class, professionalism with poise and very friendly with an approachable disposition. I would recommend them.