Our family have entrusted the services of Reynolds Funeral Home for over 20 years, however; the quality of customer service for the recent passing of our loved one was very disappointing, disrespectful, and deceiving. The visitation was supposed to start at 10 AM, and at 9:15 AM, there was no body for viewing. He was rushed in and not properly prepared, as makeup was being applied and the family was instructed to go have a seat somewhere because he wasn’t ready. There should have been some final touches added to the casket that were not added, like a skirt to cover up the bottom part (pictured). If Dexter and his team had gotten things together earlier, these things would have not been missed to begin with. At the burial, the plot was not deep enough and the family had to bring to the attention of the funeral director. He immediately put it on the City of Decatur and that another plot could be purchased. That is not what the family had already paid for. Dexter is horrible, unprofessional, and doesn’t go the extra mile to accommodate the needs of the family. He talks down to you and doesn’t take accountability or responsibility for his actions. He should have made sure that the burial plot was deep enough and he should have said something. The family should not have called him out about it and he should not have been rude when questioned. First of all, it’s too much money and second of all, families are already grieving, the least that Dexter could have done was apologize to which he never did. I hope that the family will not use his services again in the future.

Mr. Dexter, Mrs Linda, Mrs April and all the staff at Reynolds’s Funeral Home really helped my sister and I with our mothers passing arrangements. Knowledgeable, courteous, caring, professional and affordable. I can’t remember the pastors name that spoke but he was great as well. I highly recommend this funeral home for anyone needing help with a friend or loved one that has passed.

My Brother was indigent and very ill.. When he passed away in October 2019, I was beside myself.. This wonderful place was suggested to me and I thank the Lord I listened. Ron Cooper was treated with the respect and dignity all people should be awarded no matter their circumstances.. I was given the full services, mostly last min decisions, at affordable rates with wonderful props.. The chapel is beautiful and the facilities sparkling.. Thank You So Much fòr everything you have done for my family..