We chose Northwest for my great grandmothers funeral. Getting it scheduled was pretty simple aside from a double booking that lead us to have a two hour visitation. The good to that was it was at no additional cost. They did a nice job with my grandmothers body. They made her look very nice and lode herself. She didn’t have on too much makeup just beautiful. The funeral director and directors assistance that conducted the funeral for my family were not friendly or showed empathy to what was going on. They made me feel like our family was just another check to them. Everything felt rushed which I feel instead of adding an hour to visitation we could have had an hour on the service so my grandmother could be celebrated properly. None of us were greeted upon arrival although several staff sat at the door when we arrived. We chose Northwest because we thought it would be a nice choice for our family but the way we were treated was not right. I described some of it but that’s only the half. Please undergo some empathy training. If you’re tired of the business train some younger individuals to take over who have passion and pride and are able to empathize with grieving families and know how to communicate with them. Also communicate before funeral day family wishes such as in reference to the processional, and opening and closing of the casket. The two stars is due to the funeral home making my grandmother look nice.

When my grandmother died we wanted her glasses to be on her face. She always wore glasses. Dude asked sarcastically, "well can she see?" He was rude and insensitive. They don't care about you or your loved one.

This facility is very unprofessional. I called to get an understanding of an itemized cost my father just paid and the lady whom answered the phone was very rude. My father decided to go with another funeral home, but the nursing home sent her to Northwest. We asked her to be transferred to another facility, which I understand would come at a cost since a minimal service was rendered. Since we did not use their service they charged us $795.00 for picking her up from the nursing home and holding her. I asked the lady to elucidate and she told me the pickup was $595.00 but since we didn't use them they charged us a transfer fee which in total now will be $795.00. I understand business and fees, but this is price gouging and egregious. Due to the current volatile climate in the area, I know that they receive a significant amount of business and may be good at it, but that cost and not being able to explain it is ridiculous. I would not refer this facility to my worse enemy. I will say the young lady who took over the call was much more palatable and professional. Be cautious about their prices. I do know that everyone is not being charged the same prices; moving target.