A place to bury our dead. A serene place. They have big chapel for mortuary rites.

It's been a year and a half since my wife passed and they still haven't put in a grave marker or the $500 flower vases that we paid for. Been communicating with Bruce but no response. A year and a half should be more than enough time to get things done. Very disappointed. I will update my review once they put in a grave marker and the two flower vases. Update**** The marker and flower vases finally went in almost 2 years later after a different employee (wish I could remember her name) took the time and found my file and got things rolling very quickly. Mahalo

The staff is friendly. If you have a loved one pass, I would not recommend using this mortuary. I understand that things are taking a little longer with COVID. That being said, the staff should have more definitive answers when asked. My loved one's death certificate wasn't filed when I was told it would be filed for. I called 3 days later and I was told it was filed. I asked what day it was filed on and I was placed on hold. I was then told that it wasn't filed and currently was being filed as we spoke. There was no advance notice of when my loved one would be moved from the hospital to the mortuary. I found out when calling the mortuary for another reason that she was in transit. It was just like an "oh by the way" conversation. I was told that an email would be sent with a photo to ID my loved one and that didn't happen when I was told it would. I had to call a day later to ask to get it. The death certificate was supposed to take 2-3 weeks to arrive. It didn't. I called after 3 weeks to check in with the coordinator and was told it wasn't at their office after 3 weeks and 1 day. If you ever lost a loved one and are waiting on documentation to finalize affairs for them, you understand. The coordinator told me she would call on Monday since the day I called was a Friday. I called that following Monday and she wasn't at work. I had to get the number to the health department and call to see what the hold up was on the death certificate. The health department told me the mortuary should be the one calling and he could see the certificate in his system, but couldn't explain why it hadn't been mailed out yet. We ended up calling the owner of the mortuary and he was able to accommodate us. He sent a courier down the following morning to pick up the certificate so we could get it. All this being said, the loss of a loved one can be unexpected, heart-breaking, and stressful to say the least. You shouldn't have to do footwork for your loved one's death when you've paid for services to be rendered. Nearly all communications with this place were initiated by me. This takes a tragic, life altering event and makes it even worse when someone can't seemingly do their job. I went with this place because it was closer to where I live out of convenience and not having to call any other places and rehash discussing what services were needed for. I would gladly have driven to Honolulu to a better rated place had I known how ridiculous the process would have been dealing with them. Please take your business elsewhere to get you and your loved one the care they deserve.