I went here yesterday 10/19/24 for a memorial it was nice and it was my first time going to this space . I had a nice time.

Horrible experience, we had initial contact with Carolina and Christina. There was complete chaos from beginning the end and constant miscommunications with them. One of my brothers contacted them because we had a family ember recommend them to us. We decided to go with them because our cousin had said good things about their prices and they said that they will be able to have everything ready for the date we wanted (Saturday 11/25/2023), so we did the paperwork through email. On Wednesday 11/15/2023 they picked up our loved one at the hospital, following Monday comes 11/20 and I asked my brother if he has heard anything from the funeral home because I wanted to know when we have to take the dress etc for our loved one, my brother said he will call because he haven't heard anything yet. Minutes later my brother called me back and said that I needed top drive ASAP to San Francisco to drop those thing off because one of the ladies at the funeral home told him we should of have dropped that off Friday 11/17 (How were we supposed to know that if they didn't communicate with us). About 15-20 minutes after dropping off the items my brother calls me and tells me that Carolina or Christina had called him telling him that they haven't heard from the hospital staff about getting the documents sign to get everything ready for the funeral, that they started emailing the hospital Friday 11/17 and since it is a short week they were afraid that the funeral was going to have to be moved to a different date. (We had family already flying to the bay from out of the country and other states) . I called my coworkers that work at the hospital where my loved one passed and got connected to Chelsey the person that handles all that paperwork and she tells me that she has NOT heard from them and that why they decided to start doing all the paperwork on Friday 11/17 when they picked up our loved one on Wednesday 11/15 knowing that most of that takes 5 business days and we had a short week coming up. Chelsey tells me she has worked with them in the past and didn't u understand why they waited 2 days to start moving, she called them and then calls me back and tells me they send the email and fax to the wrong departments. My brother and I kept going back and forth on the phone with them because they wouldn't update us we had to keep calling/harassing them to get an update. Tuesday 11/21 my brother had too call the coroners office and they told him that usually there is a way list or something that that the other option was expedite everything at an extra charge but that they didn't understand why the funeral home wanted 2 days after picking up our loved one to start the whole process. Luckily I worked at the hospital and know people there that helped me out get in touch with the right person (Chelsey) and we had the funeral on the date that was promised. I had to leave this review because they stress my family and I had to go through was unnecessary. I should of read the reviews before deciding to go with this place. DO BETTER!

Very good service, economical and very friendly staff. Amy, personally, Cristina helped me and she is such a kind and attentive person. She explained to me any situation I had about my loved one. I recommend her. 💯