Craig I completely agree with you on lack of communication. When someone is taken away all of a sudden the spouse and family are so broken that they cannot make sense of anything. They should have someone in place to walk the family through this step by step. Families just can’t cope at this time they are grieving. My aunt was their also recently and the sound system went out. We were back again with another family member just recently. The owner himself the day of this funeral spoke very unkindly to my daughter and all she asked him was to make sure our 93 year old mom could set on the front row. I’ve always liked Joyner’s funeral home setting and am wondering what has happened. Mr Dale Joyner you need to work on your attitude. You are a well known pillar in the Wilson Community and surrounding areas and folks need comfort and special care during these most difficult times. You have a wonderful staff just need to work on communication with families. After talking to other families that used Joyner’s it was clear to me then why we got the unprofessional service we had gotten. They want be getting anymore of our business. My mama knew Joe Joyner Dales daddy and he’s nothing like his daddy was.

3 months after my mother's passing, Joyner's sends us a bill for their services. When we made arrangements, we gave them the insurance certificate information and they made copies. We were ensured multiple times that they would take care of everything, and that we didn't need to pay for anything, that the insurance claim would pay for it. They told us should there be any money left over, they would send us what was left. I even specifically made sure to ask after the services were over if I needed to pay anything and was again told not to worry about anything. So when I received an insurance check a month later, I didn't think anything of it and assumed Joyner's had done their part.... Apparently they never had me sign an Assignment of Insurance form so they could not file the insurance claim. Now they have sent us a bill stating full payment of their services is due immediately, When I inquired on why, I was told, "Well some people like to just pay for the funeral in a lump sum." So now the insurance funds have been spent on other priorities and they are telling us 3 months later we owe them a bill even though they are the ones that drop the ball and didn't do their part. Blaming us for not signing the form, when we didn't even know that was a requirement... Its ridiculous. It was their responsibility to get what they needed from us up front. This is just a very poor way to do business. I would not recommend Joyner's funeral home in the future.

Duncan and the entire staff at Joyner's Funeral Home, thank you so much for everything that you did from start to finish. You made one of the most difficult times in our lives absolutely seamless and how everything was done and conducted with dignity and class. You are a top-notch funeral home from top to bottom and again, we cannot thank you enough for everything that you did. The Lewis Family