I swear going to a funeral and seeing the family as upset at the funeral home as they are with their loved one dying was the furthest thing from my mind. How can a place be so unprofessional as to let it get that far is beyond me. They won't be handling my bones, that's for certain.

James Fender is a good man. He is compassionate and professional and the amount of stress he has to deal with from grieving families everyday shows the testament of his character. He remains cool and calm under fire and is professional and reserved. I see a lot of reviews where people are bashing him for this that and the other but my personal experience was nothing but stellar respect and dignity. James and his staff were both compassionate and patient with our family during our darkest time. He buried my daughter with respect and is a class act. It's not easy doing that type of job and Mr fender is a shining example of a man who does this for the public and not just for the money. I recommend fender funeral directors to anyone looking for a funeral service during their darkest time.

Very unprofessional!! Nothing James said he could do for my family was done! He treated my sister in law like my brother didn’t mean anything. He grew up with my husband and his brother and it was if he just wanted money. He came to my sisters house to get the arrangements planned and nothing she asked for except the casket was right. She asked him to put a panel of pictures in the casket and he said he could and they wasn’t there when we came to the funeral home to view his body neither was the flag that was supposed to display in the casket during the visitations. Also, when we showed up for the family viewing James, didn’t come in and greet our family. He didn’t offer prayer or anything! The day of the funeral we didn’t get the obituaries (which was not right and there was misspelled name in the obituary) until right before the service started. The kicker to the whole day was when he loaded us up and drove us all the way to Camp Nelson National Cemetery only to tell us that a family that was scheduled for “Monday” just showed up and took our spot and that the cemetery contacted him 15 minutes before we was to bury my brother in law and said that the paperwork that Fender was supposed to fill out and return wasn’t completed but that they would allow us to have Taps played and Fender and his associate folded the flag and a representative from the cemetery presented the flag to my sister in law. Poorly done! No military personnel was present and he was supposed to have FULL MILITARY HONORS! No 21 gun salute! I wouldn’t let James Fender handle my dogs funeral! I cherish my loved ones more than that! I will always use Kerr Brothers from here on out. They know how to treat people especially during these times! Despicable. Shame on you James Fender!