If 0 stars were possible thats what I would give. This has been the worst possible experience. Losing a loved one is the hardest thing....having to deal with an unorganized money hungry company such as this made everything so much worse. If you find yourself in the heart breaking need of any funeral home services do NOT use them. In the beginning Ursula will make you feel like you and your loved one are important and you're not. The day time person is Natalia, she's very rude and should stay away from any type of customer service. When I tried to bring up some concerns of the family instead of asking what the concerns were she right away got extremely defensive and literally started shouting over the phone... and at that point they already have your relative so what do you do then?

I had a great experience with this funeral home. My dad passed away from covid, they quickly picked him up from the overcrowded hospital morgue and were able to cremate him with out embalming like some other were suggesting needed to be done. The had a fair price and did not try to upsell me. Finally and perhaps best of all they went out of their way and worked extra late to deliver the ashes to my mom while I was in town so she would have to go through that alone. Thank you Avalon for making this a seemless experience.

My experience at this funeral home was excellent. The staff listened to us and worked out a great package to meet our needs. The services were memorable. They also have very reasonable prices. My family and I had a wonderful experience. We highly recommend this funeral home.