They talk about seeing customers as family but don't believe it for a second. My family had been personal friends of the Whelan family for all of my 60+ years. Even so, they demanded full payment up front, even after being told the deceased's bank accounts had been frozen upon death. This is a very common thing that banks do so any funeral home should expect it. Yet they wouldn't trust us, their actual friends, to make a down-payment and full payment as soon as the money was unfrozen. They swindled us with the 'pick out the coffin & then we'll tell you the rest of the prices' trick. In other words 'we're pumping up the prices while telling you this is what your loved one deserved & would want'. As if the (surely identical) service of the attendants & other parts of the package should cost more with this coffin and less with that one. Then they kept trying to open the casket in front of the family after being told not to many times - maybe looking for compliments on the make-up job? We were bowled right over by all of this on top of our grief, especially coming from 'close family friends'. It was a horrible experience. Wouldn't let them bury a skunk if I had one.