I used A Basic Cremation, which is the same company. Teri would hardly communicate with me regarding my husband's undertaking. I am a 42 year old widow, that is hard enough, but my husband passed away two states away from where we live and I had to rely on the funeral home to communicate with me. They disappointed greatly in that regard and I also feel that I was intentionally lied to. I had to wait the weekend +2 days for an appointment to speak to Teri to make the cremation arrangement while he lay at the Morgue. When my appointment time came, no call. I waited an hour assuming that she was delayed. When I called, Teri blamed the receptionist for the error because "they don't work by appointment". Later, Teri would claim she couldn't get back to me because she had back to back "appointments" and was on the phone every time I called. Once my payment was taken, no communication. The day he was supposed to be cremated came and went and not even an email was sent. I wanted to know if it had been done and what day to expect him delivered. All of my messages went unreturned with the exception of one email which blamed Summit County for a delay in the cremation service and a promise to get a tracking number for the package mailed that day. I later confirmed with Summit Co. that their office was not involved and had they been communicated with, they could have immediately resolved the issue. I paid $150 to have the cremains mailed to me, and never got a tracking number! Teri promised to get me one in her single email to me, but never replied and wouldn't take or return my calls. I was a hostage afraid to leave my house for fear I would miss the delivery and my sweet husband would be left on the stoop for package thieves. He finally arrived unexpectedly and I was thankfully home, but my calls and email went completely unreturned from Teri. Not. One. Word. Still. Her lack of professionalism, honesty, and compassion considering the nature of her career are abhorrent and I absolutely recommend you look elsewhere during this difficult time as this business only compounded my sorrow.

First, thank you for not taking advantage of people who are grieving. My dad suffered and passed away from cancer complications. My mother’s bills are absurd. Your company was thoughtful, kind, respectful and didn’t take advantage of my mother’s finances. The cremation process was easy and the services we needed were reasonably priced. The online process was incredibly easy and straightforward. The prices and services were listed clearly. Travis worked with us step by step and was in constant communication. I was impressed with this no-BS company who is professional and compassionate. We need more companies like this in the United States. Particularly, companies who DO NOT take advantage of people grieving. Death is big business. Companies take full advantage of those who are grieving and in pain. It’s disgusting. Tulip, is refreshing and safe. Working with Tulip was easy, no hidden fees, no weird packages, no random costs. Just basic human compassion and decency. I highly recommend Tulip. I know we are told to go straight to the mortuary and funeral companies. I strongly recommend that if you want cremation, go to Tulip. They are timely and forthright. Also, you aren’t pressured to have a funeral immediately. I called mortuaries before Tulip and was astounded how far they pushed me to get things done and how off put they were when I said “my mother is not ready to have a service yet”. In fact, they were nice when I called and changed personality quickly when I said we weren’t ready for a service. Which informed me their priorities are money based. Tulip is people based. Tulip cares about their costumers. We are taking our time with grieving for the loss of my father. Funerals are incredibly stressful. Take time to grieve your loved one. Tulip gave us that freedom without judgement. Also, they took care of getting the body from the hospital, took care of all the death certificates and notified us. I can’t say enough about Tulip. Except, thank you. Thank you for being a company that recognizes families are dealing with incredible loss and pain. Your compassion, professionalism, ability to get things accomplished in a timely manner and price for cremation were appreciated and noticed. Sincerely, Alexandra Trosper

I reached out months prior to the death of an individual and received pricing as well. However upon the passing the women who answered the phone on the weekend said they were too busy and informed us to call someone else. And despite their ad saying they provide services 24/7 said they do not work on the weekend???