Scott & Linda McAulay and the staff were wonderful. They were professional, and compassionate and treated us like family. From the initial phone call and the planning meeting with Linda, everything was perfectly arranged. Scott was so wonderful during the open viewing, church and burial. They made it possible to honor Mom perfectly. We had an open casket and the makeup team did a beautiful job. My Mom loved makeup and the way they put her makeup on it was like they knew what Mom loved. I will forever be Thankful. On behalf of the Elvira Carrillo family, Thank you!

Linda and Scott were wonderful to work with. Our story begins with the passing of my father Kenneth, at the age of 82. Like many people my family was not prepared for such an event. My father did not leave clear direction regarding his wishes and when we first contacted New Options we were still undecided on burial or cremation. Our first contact was with Linda via phone with a simple question - what time do you close and do you have urns in stock. My family wanted to come down to touch and feel urns and caskets before making a decision. It was 4pm and Linda said to come on in. We came down and met with Linda who was very kind to show us options so late in the evening. New Options recently combined two businesses and now offers urns, caskets, and mortuary services. We were just there to look at urns and caskets but Linda informed us they can take care of everything from start to finish and asked if we would like to look at some options. Linda was not pushy and was happy to stay after hours discussing packages with us. We felt very comfortable with Linda and what she had to offer but still needed time to mow over the fine details. We took home paperwork on cremation and burial options as well as in store booklets on casket and urn choices. The next day we called back and setup an appointment to get the cremation process started. Again, Linda was caring and compassionate and walked us through every step. With the help of Linda, Scott, and the rest of the New Options family we coordinated the pickup of my father from the hospital, the cremation, the order of a custom urn we chose and all the fine details that comes with such a decision. I must have called Linda 30 times with questions and each time she answered the phone within 2 rings and she even gave out a 24 hour number for those late night emergency questions. Overall I would highly recommend New Options Funeral Services because of their caring staff, their competitive pricing, and their attention to detail.

When my son passed away unexpectedly we came to California, not knowing where to turn. I saw many good reviews of Scott McAulay Family New Options and called and spoke with Linda. My family and I met with her, went over the options, and made our decisions. I would say that Linda helped ground us and keep us focused - which was so appreciated in a time when the volatility of emotions was quite a challenge. Linda pointed out many options but followed the family's personality and made solid recommendations for us. I trust the Scott McAulay family and they also handled some complicated situations for us with ease which gave me great peace of mind. Linda's wise words helped guide through the process and even afterward she's helped me with a few things. This is a small family run group with a BIG heart.... they treated my son and family like they were their own family. You can have peace using this group. Thank you Linda, Scott and all the others who assisted us. This family highly recommends Scott McAulay Family New Options.