They were absolutely horrible to deal with after my dad’s passing. Communication was awful from the start. Tom over heard me talking to the pastor to confirm the date, and took that and never contacted the church himself, or had anyone do it. My church had to reach out to them. There was so much back and forth about where we needed to turn in the music to, the point of a funeral home is to help the family do these things during their time of grief. During our meeting we brought several photos that we wanted to have displayed during the service- they refused to take them so that they could set them up. We also wanted to have him buried with his wedding ring on. They also refused to hold on to that. On the day of the funeral I had to take his ring that they refused to keep as part of our wishes and shove it on to his finger. That traumatic experience will never leave my mind. They did not bring anything for us to set our pictures on. The church provided us with a table as well as a table Cloth ( Our church St. John’s Lutheran was amazing to us the entire time) but yet they did not assist us in putting it up. They also did not take down the pictures after the burial we had to come back to the sanctuary of the church to pick up the pictures. They way we were expected to do everything that should have been part of their job and what they were paid ( really great money ) to do, is just heartbreaking. The whole experience was traumatic and I would never recommend anyone to put their trust in them to care for your own loved one.

From the staff, to the facility, and the cost. Moran & Goeble is excellent at what they do. They really take care of you, and work with you on what you want for your loved one and what is in your budget. I highly recommend this funeral home to take care of your loved one. They handled my mom with care and compassion. Thank you.

We used this funeral home with our mother 2 years ago and I would have given a 5/5 review but the experience we had with our father this past week was more than horrific. At first David was great when picking up our father and getting us scheduled to meet to make arrangements. Then we met with our funeral director. My sister had contacts with the church so was able to confirm that the date we needed was available but there was no contact from the funeral home until the church contacted us to let us know they had heard from no one from the funeral home. I understood that our funeral director was in a service and the secretary was great but communication from our director was terrible.. I also inquired about music for the visitation slideshow and was by the secretary that we could bring that to them and they would take care of it . When I was finally able to talk to the funeral director he again told me everything needed to go to the church. I contacted the church and they let us know that the funeral home would need to take care of this aside from the music played during the service. I ended up having to go to the funeral home and was assured by two other staff that they would take care of it. We wrote the obituary and realized we forgot a name and needed it to be added. I sent an email to the funeral director and never heard a word from him. After several days I had to call and spoke with the same secretary who assured me they would take care of this. They did but still no response from the funeral director. The day of the service I had to bring a stack of photos in frames to be displayed as well as my dads wedding ring because we were told we had to keep those items. As I approached the church I was asked “are you a kid or step kid?” I immediately began to get upset. As I walk into the church with arms full of items that should have been handled by our funeral director they sat as I struggled to walk to the area they had my father set up not even being able to take a minute before I had to view him. I asked if someone would help us get his wedding ring on but my sister ended up having to do that as no one even approached to help. The funeral director then tells me he needs to go back to the funeral home bc he wasn’t sure where the ring was and that he thought it was left there……confused I told him no it’s now on his hand and we had to put it there. I then had to ask for something to set up the pictures and the church had to provide a table and table cloth which is ok but we should not have had to do this. Our oldest sister arrived and then was asked “where is mom?” Mind you they did our moms service 2 years ago. We again reminded them that our mother was deceased and obviously would not be joining. After the service I asked if I needed to come back to get the photos and was assured they would be in a bag with the flower arrangements at the dinner following the burial. My husband was handed the bag with no pictures. As we began to load the flowers I asked my husband about the photos and he let me know they were not in the bag. I had to go searching through the church into the dark sanctuary to find the photos still sitting on the table where they were set up for the visitation. Had we not returned to the church it would have been left to the church to get those back to us mind you they had none of my contact info. After the excellent services we had with our mother this time was traumatic and unreal so it made a heartbreaking situation even more difficult. Unfortunately we may seek funeral care elsewhere after this experience.