I recently had the unfortunate experience of dealing with Martinez funeral home that assumed they could make decisions about my loved one's belongings without even asking for permission. I am utterly disappointed and deeply hurt by their actions. First and foremost, the emotional distress caused by this blatant disregard for our wishes is unfathomable. Losing a loved one is already a devastating experience, and to have a funeral home make decisions about their personal belongings without involving the family is simply unacceptable. It added unnecessary pain to an already difficult time. Furthermore, the lack of respect and professionalism displayed by the funeral home is appalling. They completely ignored the fact that these belongings hold sentimental value and may have had significant monetary worth. By assuming ownership and disposing of these items without our consent, they not only showed a complete disregard for our wishes but also caused us financial loss. Additionally, their actions raise serious concerns about their ethical practices and integrity. Funeral homes are entrusted with the responsibility of providing compassionate and respectful services. However, this particular funeral home failed miserably in upholding these values. Their assumption that they could make decisions without consulting us demonstrates a severe lack of empathy and understanding. Moreover, their behavior may have legal implications. Funeral homes are required to obtain permission from the family or designated executor before making any decisions regarding the belongings of the deceased. By neglecting this crucial step, they have potentially violated legal protocols, which is unacceptable. Lastly, the reputation of Martinez funeral home has been severely tarnished in my eyes. I would strongly advise others to reconsider using their services. Trust and reliability are paramount when dealing with such sensitive matters, and this experience has shattered any faith I had in their ability to handle things correctly. In conclusion, I am deeply disappointed with Martinez funeral home's assumption that they could dispose of my loved one's belongings without seeking our permission. Their actions have caused immense emotional distress, damaged their reputation, potentially violated legal obligations, and displayed a complete lack of professionalism. I strongly urge others to think twice before entrusting them with the responsibility of caring for their loved ones.

We did not use the funeral home for a viewing. But, did use Mr. Martinez for funeral services and coordination. Was VERY pleased with all of the arrangements and price. Thankful for all of their care to details at a time when our mind was least ready to handle decisions. Never felt exploited or pressured. In my opinion, a very good experience for our family.

It's strange to write a review about this because of the situation itself and because I hardly write any but I felt it important to help anyone that's panicking about finding a funeral home, like I was, so just wanted to say the service provided was so very much appreciated. Not only are they very reasonably priced but they are so understanding and don't treat you just like one more client and on to the next one. I cannot recall names because I was not in the right mindset but the young man who we dealt with from beginning to end I thank from the bottom of my heart, I took forever to leave and he never pressured me to do so, the transport to Mexico also went seamlessly. The lady in the front also, thank you!