When you are dealing with a death, the best support from a funeral home you can receive is respect. dignity, and honesty. Kenneth Villazenor provides neither nor does his "staff"; a woman behind a pane of glass, probably getting paid minimum wage, who is also just as incompetent enough to pick up the phone and read through a sheet of call-center-support-responses to leave you hanging on, will have you gagging at her responses. Kenneth…gladly taking your coins. Go. Somewhere. Else. Based on other reviews, we should commemorate our loss, and we'd all be better at it

The most unprofessional funeral business I've ever had to deal with. The woman calling herself an office manager was not only rude and obnoxious but also hung up the telephone on me three times. What a disgraceful way to treat people dealing with the loss and care of a loved one's last wishes!

Absolutely THE WORST SERVICE, no compassion, no remorse for any and ALL grieving at our service for my beloved Father n Law. If you do not want to be there, don't WORK THERE. For the amount of money paid, this made the whole grieving process much MUCH worse. If you want to enjoy your last day with your loved one, please do NOT come here.