My grandma passed away last month. Our experience with Little and Sons was far from good. From the first phone call, the lack of communication with this company made it harder for us to navigate the death process, instead of making it easier. After 2 days of phone calls, leaving multiple messages with their call center, and then speaking with 3 different people, we were able to schedule a meeting. After the meeting and expressing our concerns about the issues, I was promised that the scheduled service and communication would improve. Instead of improving, it got worse. Staff were absent during and after the service. No staff greeted our guests. The assigned funeral director never introduced herself to me or my mom at any point during the service. My mom came early to see my grandma’s body and again, no staff was present or checked in on her. At the end of the service when I was looking for help, I was told by the receptionist that the funeral director had already left. These are just a few of the many things that were wrong. I met with the head director a week after the funeral to introduce myself and discuss the funeral. He repeatedly apologized and stated that this was not at all the way Little and Sons operates. He seemed genuinely upset and in disbelief about everything that happened. He said there would be re-education of staff, disciplinary action taken, and that he would investigate the reasoning behind the unacceptable service. He did apologize and tried to compensate some of the balance due, but a funeral isn’t something that can be re-done. I'm still in shock about our experience. When I shared with my friends and coworkers what happened, they looked at me in disbelief. I hope what happened to us, doesn’t happen to anyone else.

Modern and clean facilities. Super friendly staff. Fantastic communication and support throughout the entire process. Little & Sons made things painless and simple. My family was very appreciative.

Little and Sons was used to hold my father after his death before he could be transported to Fort Wayne. Although they arrived in a timely fashion they sent one person to lift and load him. My son was with his grandfather and was asked to help. This seems very unprofessional.