The staff was very respectful and very attentive to our family needs throughout the whole process. They made sure everything felt right and smooth.

I understand that death is something that is dealt with everyday for the workers here but there wasn't even a "sorry for your loss" when we went in to discuss arrangements. I just needed basic stuff so that was simple to get through and they were fine with that. There was a mistake with my Dad's birthday and now it's been 3 weeks since I made arrangements with them and I still have no death certificate. I understand they are waiting on something from the clerks office because of the mistake but there has been ZERO communication on their part. Also, I noticed the birth year wrong on the header of his obituary and asked for them to change it which took a full day to do even though we had just been emailing back and forth when I asked for them to change it. I'm not sure why it wasn't caught on their end considering it is in the first part of the obituary I wrote...they obviously don't even proof read that or look at it at all. I still have no idea if my Dad's ashes are ready....because once again, ZERO communication. This is obviously an already stressful and sad time and this is not making it any better. If there had been some sort of check in or update (even letting me know they are still waiting on stuff), I would have felt a lot better. Now I'm just sitting here waiting, hoping this gets resolved soon. It makes me thankful I hadn't entrusted them with a full funeral arrangement considering their lack of communication and compassion.

Scott was amazing. He went above and beyond. We were so lucky to have such personalized care at such a time of need. I cannot recommend this place enough.