I am writing to express my utmost disappointment and frustration regarding the appalling service provided by Del Angel Hillcrest West Funeral Home during the recent funeral arrangements for my nephew, Benito Garcia, and his grieving parents. The level of incompetence and disregard for basic decency exhibited by your staff has left our family feeling deeply disrespected and utterly dismayed.First and foremost, I must emphasize the complete lack of engagement demonstrated by the funeral home staff throughout the entire process. Their indifference and apathy were palpable, making an already difficult time even more unbearable for our family. This lack of empathy and attention to detail is simply inexcusable in an industry that should prioritize compassion and professionalism above all else.Additionally, the inadequacy of the services provided was shockingly evident. Not only did the funeral home fail to provide an adequate number of boutonnieres for the pallbearers, but they also neglected to fulfill their responsibility to ensure that such arrangements were properly handled. It is beyond comprehension that our family was forced to supplement these essential items from floral arrangements sent by well-wishers, highlighting the funeral home's blatant disregard for their paid obligations.Furthermore, the disregard for our family's needs extended to transportation arrangements. Despite assurances to the contrary, the funeral home reneged on their commitment to pick up family members from their homes, insisting instead on providing limousine service solely from the funeral home to the cemetery. This unilateral decision caused unnecessary stress and inconvenience during an already emotionally taxing time.Most egregiously, the funeral home's failure to arrange for a priest to officiate the service at the cemetery was both shocking and deeply disrespectful. To suggest proceeding without a religious leader present to offer comfort and solace to our grieving family is nothing short of disgraceful. It is inconceivable that such a fundamental aspect of a funeral service could be overlooked or dismissed by those entrusted with providing support and guidance during our time of need.In summary, the service provided by Del Angel Hillcrest West Funeral Home was nothing short of pathetic and embarrassing. Our family has been left deeply traumatized by the callousness and incompetence displayed by your staff, and we demand immediate action to address these grievances. We expect a prompt and comprehensive response outlining the steps you will take to rectify this unacceptable situation and prevent similar incidents from occurring in the future.Sincerely, Jose Garcia

The services were beautiful. Janine, Nadine, and staff, were very helpful and attentive. We felt comfortable knowing our loved one would be taken care of. We highly recommend Funeraria Del Angel Hillcrest West.

I had a very good experience with a young man that gave me all of his attention, as if I was the only customer. He was very patient with me and answered all of my questions. I was very pleased with his assistance and we had everything set up in a short time.