I’ve waited to post this but I think 4 years is long enough. This company withheld my brother’s ashes when they discovered we had a successful fundraiser for BURIAL expenses. The county had agreed to cover his cremation due to his wife and him having no assets. The funeral home demanded the ENTIRE 4500 goal (only 4200 was raised at this point) in order to release his ashes. They said it was their policy to do this. We contacted the county attorney and they said they had already agreed to cover the cost of the cremation and were unaware of funeral home policies about this. The fundraiser was deleted and everyone was refunded. Despite this, since I made a FB post about their behavior, they said they were going to hold onto the ashes until I deleted my post. They ended up releasing his ashes but then delayed releasing his death certificate. Horrible experience here.

I went to Apfel for my husband's funeral. They were very kind and understanding. They were great at the graveside ceremony. It was handled very professionally.

Held Brother in Law’s ashes after the state agreed to pay for them due to a successful go fund me made in order to cover BURIAL expenses. Greedy