Duane Alexander and all of the staff were pleasant, attentive and professional. I will be going there to arrange my own services.

I had a terrible experience with Willis-Reynolds. I had used them in the past for both the death of my daughter in 2009 and the death of my mother in 2021. Both of those experiences were positive. My experience with my father's death was entirely different. First, when I went to the funeral home to discuss what I needed for him, I met with Amanda. She left me sitting alone in a conference room for oddly prolonged periods of time while she went to get more information or to get something printed. I told her I needed to get more information for the obituary, but she went ahead and posted an incomplete one on Legacy. Then I received a call asking for a copy of my Power of Attorney paperwork. I provided that. The next day I received another call stating that they needed the Health Care Power of Attorney paperwork as well. I provided that. Then I received third call stating that since one had Sr. after his name and one did not, they needed additional proof. All of this even though Hospice had contacted them directly when my father died and verified that I was able to make decisions. So, I had to scan his ID and social security card and send it to them. After that, no one contacted me until days after when my father's ashes were ready to be picked up. By that time, I was at a conference out of state and could not get there. My husband was not allowed to pick them up for me. The final straw was that when the newspaper called them to verify his death in order to have his obituary placed in the newspaper in his home state, they were told there was no record of him. I was told Willis-Reynolds tried to call the newspaper back but were unable to get anyone to answer. Not surprisingly, I called the newspaper, immediately got through, and was able to scan and send a copy of the death certificate. Thank you, Willis-Reynolds, for making a stressful event even more so.

Have used Willis Reynolds several times over years and they are Excellent