My wife's cancer took her from us in a rapid sequence of setbacks, late this March. What was expected to be hospice-at-home suddenly turned into a few short days at a local hospice facility. The hospice facility staff themselves recommended that I call Scott for our personal and financial circumstances, and it was just another piece of the wonderful treatment we received while in hospice. What I had expected to be a terrifying process became a brief 10 minute telephone call with Scott to set things up. Scott was kind, compassionate, and professional, as I had been told to expect. Ultimately, Andrew from the Henrietta location was the agent who I worked with, and he was outstanding. Sensitive to my own circumstance, he kept our process simple, respectful, and no-nonsense... precisely what was needed for our family. Our family's needs were very simple and straightforward, and I must point out that there was never any sensation of 'up-sell pressure'. Andrew answered every question kindly, and was a blessing to help me through this process. His service was courteous, professional, and thoughtful. There is absolutely zero doubt that, as I consider plans for my own future, I will definitely be reaching back out to Andrew for planning, etc. I certainly recommend to anyone that they contact Scott & Pamela's team at Rochester Cremation, and especially Andrew. After making it through these past few weeks, I am grateful that they made the process simple, respectfully, and financially manageable!

Andrew and Cory have been so wonderful to work with. They are kind and have answered all my questions and addressed all our needs in regard to my mother's passing and cremation. They are quick to respond to emails which decreases stress during a difficult time. I would recommend this business to anyone who is in need of simple cremation of their loved one.

I cannot express the amazing service that Rochester Cremation in Henrietta provided when my husband John passed away in February of this year. They were there for anything I needed and helped me with things I did not realize I could have done to remember John with military pride and comfort for myself. The merchandise they offer are both low cost and quality craftsmanship