Not very good, initially. Our initial funeral director was horrible. We could never get in touch with her. She was always out of the office. I had to be on them and ask them if my mothers arrangements were finished. I've been to Porter Loring 5 times before, and in this experience you would have thought that this was the first time Porter Loring was handling funeral arrangements. My family and I had to be on them to get the web obituary posted as well as arrangements with the church and cemetery. Nothing was done until I called them on a Friday and my mother services were going to be on the upcoming Wednesday. As a result my sister and I had a meeting to ensure that they (Porter Loring) was taking care of our mother, since NO ONE had communicated with us at all. We met with the General Manager, Daniel Gonzalez and he created the web obituary as we were there, demonstrating that multiple Porter Loring Representatives failed to perform their duties. Had I not initiated this... my mothers arrangements would not have been finalized until Monday, with her services starting that Wednesday. My advice to any potential customers... make sure you are on them to give you status updates daily. Now I will say... the services were top notch that Wednesday and Thursday, and that's why I am giving 3 stars. We were at our most difficult time making her arrangements and Portering Loring added to that with how they dropped the ball with her arrangements and we don't want anyone else to have to experience this when setting up their loved ones funeral arrangements.

Everyone was patient, caring, and showed empathy for our loss. The sudden loss in our family was both shocking and saddening, we had no idea really what to do but the process was made so simple and easy. All we had to do was mourn our loss and everything else was taken care of. Our funeral director Macy was extremely helpful. I would also like to thank everyone else that helped our funeral go as smoothly as possible.

I was very appreciative of the staff and the operating procedures of Porter Loring. They arrived in the middle of the night to pick up my father from our home and their professionalism started. During such a difficult time they were empathetic and compassionate during the entire process. Thank you very much for helping our family during this transition in our lives.