From the beginning, when we met Michelle and other Lakeview staff, my sisters and I had an excellent experience in planning our Mothers funeral and Graveside Ceremony with Michelle.as well as carrying out the plans. Michelle, lead us through the planning and decision making process with such tenderness and support. She assisted us each step of the way. She was incredibly patient and helpful. She’s very positive, professional and excellent in her work. During Moms Funeral and Graveside Ceremony, Michelle and other staff were always a step ahead guiding us through the day with such kindness, patience and grace. They focused on the details and kept things moving along so we could focus on our family and friends and just being there at our precious Moms Funeral. That gave us strength for the day. The day went so well, we felt honored and cared for. Mom was honored and treated with respect and gentleness. Lakeview staff understand the importance of the Celebration of a life well lived and how to minister to the grieving family. This was our second experience with Lakeview. We went through this process 3 years ago for our sweet Dad. That was also an incredible experience of honoring his life. When people grieve the loss of a loved one,we need a professional and kind staff to walk alongside us. That is what we were given at Lakeview.

Beautiful cemetery but customer service is a little to be desired. We felt like our questions or concerns were not important and unfortunately, it seems to be because there was nothing more to sell us for our son’s funeral arrangements. Apparently, my situation is not the only one according to the reviews. It appears that these posts are responded to yet, the issue has not been resolved. Staff needs redirection and coaching on what great compassionate customer service is.

I have not had experience with other funeral homes, but I highly recommend Lakeview for help with funeral preparations and cremation. They helped us through a difficult situation after my mother died. We especially appreciate help we got from Michelle. The venue we had selected wanted to cancel at the last minute because of a tornado watch, but she talked them into letting us continue. Everything turned out fine. They also helped us put together slides of my mother's life with music that everyone enjoyed.