Funeral home director/owner of the two funeral homes of the same name, one located on arcade street and the other located on gervais ave, seem to have started on a good note (with us) by having great communication and professionalism. However, I understand he is a busy man, but work is work and when something is paid for, it should be met. Everything went well for us for the most part and the owner helped us tremendously from suggesting Hmong cultural advice, to arranging our late loved one’s funeral , and, to supplying us with a few technical equipment for the event. However, once the expense was fully paid, it seemed the communication dwindled. I found myself calling/texting him a lot more than I should have, in an attempt to obtain my late loved one’s death certificates that I’ve purchased thru him about 2 months ago. Sometimes, he’d answer my calls and texts, other times, no response and his phone’s message inbox is full. I think to save anyone from stress and frustration, since it seems there was more than one incident similar to my issue with the same owner, maybe don’t purchase the death certificate via the funeral home as you can easily obtain it within a better timeframe via at the county vital records. But, overall, everything was decent, for example, the location of the funeral home (gervais location), parking space could improve but worked for our family during the pandemic, the availability of the props or supplies on site, and the excellent communication (prior to full payment). There was a decent size kitchen but we didn’t take the option to use it. There was also another large room for guests to sit outside of the actual service room. There was plenty of available seats or tables you can use. There was a small sized tv (likely a 32”) available for use but it could be larger as the room is so wide, not everyone would be able to see what’s on the screen from afar. In the smaller lobby area by the entrance, there is access to water dispensers, which worked great for our use during the funeral service. We supplied our own masks, hand sanitizers, and other minor equipment we needed or liked for the service. We did have to supply our own trash bags, the 13 gallon sizes? The outdoor firehouse to burn the joss paper is a few minutes walk away in the rear of the funeral home. I didn’t mind the walk there. I didn’t get to use the site’s restrooms but I didn’t hear any of my guests complained about it. Owner had plenty of tables for our use! That was a plus for us!

The worst place to host a funeral. This place looks like it hasn't been cleaned ever since they opened. Dust is everywhere in the kitchen, the floor doesn't look Mopped, the bathroom is unsanitary. This place looks rundown!!! On the first day, the owner did not show up on time to open the doors and dared to leave right after when we had questions. On the burial day, he also arrived late and his assistant wanted to give everyone an attitude about the funeral flowers. This was a time to grief, not a time to be rude towards a family!! I would never recommend anyone to go to this funeral house. This is the last time my family will work with the owner of this funeral house. 0/10 stars !!!!! No wonder many Hmong funeral house reputation is ruined because of this owner.

This was the funeral home that took care of my best friend's funeral. Everything went smooth for the most part and the owner was really nice, although he could be hard to find sometimes. They had a kitchen, plenty of restrooms and space for a good audience to come. Parking was a little hectic since there was not much room for the crowd and it's local roads were a bit hazardous since it hadn't been plowed. Food was great, event went smooth and pricing included burial and coffin which was nice so we dealt with one main person for it all. They also had a projector that they let us use but it was hard to find at times since the owner took it home and it was hard to get a hold of him at times but overall, it went well.