Absolutely horrible experience here!!! Just sickening!! If you choose this place PLEASE for your own sanity and peace of mind stay away from Brooke. She was SO unprofessional from beginning to end and only cared about money. She had the nerve to tell me in exact words when her mistake got my father denied for research "I suggest you leave here right now and ask friends families and coworkers for money to help get it paid". She also gave me 7 days to come up with the money. On the day I go say goodbye I get a call from Medcure that they are sorry, but due to the long wait on receiving my father they will no longer approve my fathers costs or research. It was too late. While waiting to see my father, Brooke was thawing my father out for nearly 1 hour before even telling us we could go see him, in a room with a different man's picture on it. Strangers that were visiting this other man joined me and my family thinking they were looking over someone else. It was horrible, it was awkward. Blood was oozing everywhere from my father. He was put in a cardboard box that was bent up. My son had to see his first grandparent pass in such a horrible traumatic way! It took this funeral home 4 days to get my dad from Nashville, costing us $1109.87 for Brookes mistake. Very poor user experience. Money was donated to my father that I HAD TO FIGHT FOR because Kim lost the receipt or she "couldn't find it" and since she didn't find it or believe me, I was told that it wasn't paid. I had to then ask my friend to send a screenshot of his bank statement where he paid over the phone. No telling who donated that I didn't know at my job that did not get accounted for. This was extremely upsetting as I was doing my best to pay my dad off to get him out of this hell!!! What a nasty memory I'll always have, all thanks to Brooke and whatever problem she might have. It was obvious she was obsessing or staring at me so creepily while I say goodbye to my dad. I noticed it, but so did everyone else. I will never recommend this place not even for a second UNLESS it is all done by Ricky Points. He was VERY apologetic for what we had to experience and told me he will sit with my son and let him know that is NOT how they do things there. He was very genuine in his apology, something we never experienced from anyone else at this place of business. As for Brooke, you should be ashamed of yourself and you most definitely can be better! If I was given the chance or even communicated with prior to my son seeing his pawpaw, I MOST DEFINITELY would have brought a sheet to wrap around my father who was in a body bag with hospital blanket. I would have made SURE my father looked loved, warm, peaceful and on his way to be with my brother, his son who also passed recently. I would have done this for my son because it is HE who will be traumatized more than I will be forever! The lack of care and professionalism is not okay and especially for a funeral home where care, compassion and professionalism really matters most.

Despite appreciating the funeral director's efforts in handling my mother's unfortunate demise and subsequent funeral, I must express my dissatisfaction with the level of professionalism displayed during the process. The consultation, which was understandably an emotionally charged meeting, was disrupted by a woman who repeatedly entered and exited the room. Her interruptions, including rifling through files and engaging in loud conversations with the director, created an uncomfortable atmosphere for us as we attempted to convey our wishes for my mother's funeral arrangements and discuss the circumstances of her passing. Furthermore, the woman's attempt to persuade my stepfather to establish a will and prepay for his future funeral expenses was highly inappropriate and insensitive, demonstrating a lack of tact and understanding of our emotional state. Her actions were utterly disconcerting and reflected a profound disregard for our situation. On the day of my mother's funeral, the visitation proceeded without any issues. However, the actual funeral service was unexpectedly cut short after approximately 15 minutes by the funeral director. This was due to a scheduling conflict, as another funeral had been scheduled to commence two hours after my mother's service. Regrettably, there had been a miscommunication with the other family, who had arrived two hours early. Instead of rectifying the situation by informing the other family of the error, the decision was made to curtail my mother's funeral. This decision was particularly distressing for our family, as several members had traveled from out of town specifically to attend the funeral. They were understandably disappointed that the service was abruptly ended after such a short duration. To add to our distress, we discovered that immediately following the conclusion of the funeral, my mother's obituary and photograph had been replaced with those of the subsequent funeral. This prevented us from obtaining additional copies of my mother's obituary, leaving us without a keepsake to commemorate her life. The entire experience was deeply upsetting and left us feeling rushed and disrespected. We believe that the funeral home's handling of the situation was insensitive and unprofessional, and we are deeply disappointed with the way in which my mother's memory was treated. The pricing was indeed competitive and significantly lower than anticipated, however, the quality of the funeral services fell short of expectations. Consequently, it is unlikely that we will consider this funeral home for future needs. The services received were commensurate with the cost incurred. Therefore, I cannot recommend this establishment to others.

Did an excellent job with my son I will refer this place to eat in one they did the best job possible for the situation very nice very kind and a very awesome package deal we went over the beautiful earn plenty of copies of everything thank you heritage funeral home Columbia this is also where my mom had a long waited reunions 37 years with her grandson William James Cochran AKA Conner