I wish I could leave less. I don’t even know where to begin. FIRST they lied to me about my brothers services, that my sister had planned. I was bullied into paying for said services with the promise that I would receive half his ashes. I have called daily, emailed daily, with not a single returned call or email. I will be reporting them to the bba. But do yourselves a favor and go somewhere else!! They’re nothing but scam artists who benefit from the loss of others! Absolutely disgusting people. Chuck and Larry I pray your families have better people caring for you in your afterlives.

Unexpected death in the family. Impetuously had body moved to this funeral home because of pressure from hospital. Body was already at funeral home, and was quoted an astronomical price that was simply out of our budget. Informed Heath and Vaughn that we had no choice but to go with the place that was exponentially cheaper, and asked how much we owe for services rendered (storage of the body etc., had been less than 24hr). Charles Vaughn then completely changed his persona and became angry and went on to ask, "how could we go with someone else when he would be doing the same things". In explaining our financial situation, he then said "you won't even know if you're getting the right body back!" and hung up on me. He hung up me. After watching my loved one die in front of my eyes, unexpectedly less than 24 hours previous, this man says this to me and hangs up on me. I cannot convey the depths of sorrow that I have been in since my loved one died, and no one should ever have to be treated like this at any time. Let alone by someone in the BUSINESS of bereavement. This man has zero sympathy and does not deserve any business. Edit 1: Later that day when WE had to call back AGAIN (they never called to apologize for hanging up on us) to ask about cost of services rendered thus far, we spoke with some assistant who acted as if he had no idea about the exchange with regard to earlier. (Yeah right) At the conclusion of the conversation this person casually mentions that my loved ones body has been sent back to the morgue in the hospital where they died. THEY NEVER CALLED TO INFORM US! APPALLING!

Patient thoughtful & thorough