August 10 2024 Gutterman’s Funeral Home 175 N Long Beach Rd Rockville Center NY I am writing to express my disappointment with the lack service provided by your monument department regarding the stone for my late sister Audrey. In June of 23. I contacted your department about ordering the stoneI when the draft came I sent it back as my Rabbi said her Hebrew was In correct. The order went through based on the corrections in March I was advised that stone will be read for an May unveiling only to be advised by Vincent that stone came in wrong and another draft was sent which was sent to my Rabbi who had to reject it as it was wrong The other day I got a new draft which was correct finally. Vincent told me it’s another 3 or 4 months which is unacceptable Despite my repeated attempts to address this issue through mention any communication methods used, such as phone calls, emails, in-person visits]m, I have not received satisfactory assistance or resolution. The lack of mention specific service-related issue: responsiveness, action, communication, etc. is both frustrating and disappointing. As a concerned person I expected a higher standard of service and accountability from Guttermans I urge your department to take immediate action to rectify this situation by suggest what you believe is a reasonable and appropriate solution II hope that we can resolve this matter promptly and to my satisfaction. Thank you for your attention to this matter. Sincerely, Joel Meltzer The above was sent to Guttermans Funeral Home Needless I am not a happy camper and I am posting this so others won’t go through this

Very clean place but I felt like the rabbi who did the service for my families funeral rushed it! Rabbi wanted us out if there as quickly as possible. He spoke so fast as if he just didn’t want our family to mourn our lives one. My sibling n I told the rabbi, before everyone arrived, all what we wanted him to say about our family member. Especially what organization to donate to! Rabbi didn’t tell our family n friends what charities to donate to! 75% of what my sibling n I told the rabbi he didn’t mention!! I was very disappointed n hurt

In an absolutely terrible time to lose a family member, the staff at Gutterman’s, particularly Chris was professional, responsive and accommodating to our family’s needs. Since we had not been able to see my mom for almost a month, he allowed us time with her prior to leaving for the graveside ceremony. All the staff was sensitive to the great loss we had suffered. They navigated the uncharted waters of the beginning of the Covid and enabled us to have all the family members we needed to have there under cemetery restrictions. I would recommend them for your family members as our family has used them for years.