My mother had arranged and paid for her cremation in 2012. When I was going on a 3 week trip I called them to make sure their records reflected what she had paid for and just what the process looked like. Then when was in hospice I called again to see exactly what my sister and I needed to do and I thought we were pretty well set. After she passed on 9/30 I called a 3rd time to set up the appointment. When we got there we were greeted by the owner, although I had no idea Ed was the owner. After 15 minutes of questions and paperwork (and mind you our Mother had just died) I said that I didn’t understand why we were having to provide all this information and why didn’t he have my Mom’s file especially since I had called 3 times and made the appointment. He immediately shut me down, raised his voice and continued to talk over me repeatedly after he got her file. Today I went to pick up the ashes after telling them I’d be there by 2pm. I asked the gentleman who was assisting me who Ed was and he said the owner. I said well he’s a jerk for the way is treated me. So Ed called me about 5 minutes after I left today telling me his staff had said I said he was rude so I told him what happened when my sister and I were there and in his response he tells me he doesn’t know if it was a call ….which it was, or in person which I had just told him. So he’s NOT LISTENING which wouldn’t that be very important in his business? But, NO he continues to tell him how he’s never raised his voice or been rude to any client and if he was ever to do either of those it would be to his staff but he continues to say he’s never raised his voice or been rude to his staff. He continues with his apology IF I felt he’d been rude…. but he’s never been rude. Still not letting me get a word in so I thought… I don’t need to this guy apologizing with IF I felt but “he’s never been rude” 🤷🏻‍♀️ so I just hung up. I would say that a couple of the other male staff members were quite understanding and empathetic but Ed has lost (if he ever had it) his ability to listen, be empathetic and compassionate.

I have had 3 family members go here. Very efficient great price. Nice people

I am not sure what happened to this place in the last year but it certainly went way way downhill. I was unsure if I should just cremate or would a funeral be possible with a showing. The owner Ed, assured me that all would be fine and my father would be presentable for an open casket funeral in 3 weeks. My fathers funeral was ruined after we flew everyone in for an open casket funeral. The funeral home never allowed me to preview the body before bringing it to the church. When the driver of the limo opened the casket, I cried, as did my uncle and cousin. My father was deeply colored purple and had withered down very badly. It was clear there was a mistake in the embalming process. The driver said he would send for a make up kit and fix up my father for viewing. No make up ever arrived and so many people flew in from out of the country and were not able to see my father in his condition. When I tried to explain to Ed how traumatic my families experience was and I felt a refund of the services were necessary. Ed refused and said "well you still owe a couple hundred bucks, ill take that off the bill". I would run far and fast from this place and would never recommend to anyone that I care about. Abysmal business practices and did not perform the contract as promised.