Jori Williams did a wonderful job on my mom's funeral service. The staffs at Downing & Lahey were very courteous and accommodating. They did everything within their powers to make sure the service went smoothly. My family was very pleased with the outcome. Furthermore, the facility has a lot of private rooms and plenty of space to make it feels comfortable. We were glad that we picked Downing & Lahey West Mortuary for my mom's service.

If I could give a 10 star rating I certainly would! This is the 5th time our family has used Downing and Lahey to help us with a family member who has passed. They were great each and every time. This last time they were exceptional! I can’t say enough about how helpful, kind, caring and considerate they were! Everyone we came in contact there was very compassionate and professional. I recommend them to anyone I can. I would like to Thank Ren Scherling so very much. He went above and beyond to help us. He took care of everything from start to finish. He also took great care to prepare our son for viewing. Which was no small task considering he was killed in a motorcycle accident! THANK YOU! THANK YOU! THANK YOU Ren Scherling and Downing and Lahey for the best experience possible under such very sad circumstances.

WE HAD THE WORST EXPERIENCE HERE. The staff was extremely rude and had an attitude towards the parents and extended family of the deceased. The staff had no compassion whatsoever and they moved us around like we were playing musical chairs because they scheduled multiple people in the chapel at the same time. They spoke to us as if we weren’t going through the worst experience of our lives. They made an already horrible situation even worse. We will never use them for anything else. Do not go here, you will regret it.