After calling to receive a death certificate, they stated there was a state wide glitch through the health department. No one in the state of Indiana could print out a death certificate. The family was told there was no one to call about the situation, and other funeral homes were experiencing the same issue. The employee stated the problem began at 11 am 9/6/24, and that it was being worked on. Family members went to the health department, and they had no clue what they were talking about. The death certificate had been printed and available the day prior. The employee of this facility made up an entire story. This does not include details of the horrific interaction with the facility employee when they were faced with the fact that they lied. They were telling the family to leave, while attempting to withhold the ashes of the deceased loved one. Very disappointing, and quite frankly the employee should be ashamed to treat people grieving in such a manner. If 0 stars were possible, that would be the appropriate rating.

Unprofessional, hostile, staff yelling and physically gesturing at my mourning mother while refusing to provide my stepfathers ashes. Office person earlier had lied to us that the Health Dept was unable to print Death Certificates . We called , the Health Dept found they had not only filed it the day before but had no issues with printing ) The Death Certificates ordered by Samaritan were ready they just had not picked up, and they said many other funeral homes had been in to pick up this day. We purchased our own Death certificates without any issues . When we went to pick up our father’s ashes the office staff member was upset the Health Department had called them out on about lying about them also. The staff member became escalated yelling at myself and my mourning mother , physically gesturing, and telling us to get out of her office and then refusing to provide my father’s ashes. She was upset that the Heath Dept had called and said she would not be lied about, it was her office manager that we had spoken to., and we were wrong to say they had lied. We should have called the police on this staff member ! When asking her to calm down and tell g her she was unprofessional and this was not the way to treat a customer who has lost a husband and is in mourning (my mother who is now hysterical crying) she continued with her yelling and insisted she would not be lied about then continued to physically gesture at me. We just wanted our fathers ashes I had to put my body in-between (stand in the doorway with my arms blocking the the doorway entrance) my mother and this office employee to get paperwork signed to release my father’s ashes - absurd! She refused to deescalate and wanted to continue to argue. Unless you want poor service, misinformation, and have to literally battle for your loved ones remains , do not choose Samaritan for services. ….. 9 days after the death of my father and … we still don’t have the death certificates we paid for from them. Horrific and sad. As a HR professional for over 18 years, I would tell you that this employee was hostile, unprofessional and aggressive. Her voice tone level was. 8/10 and I would have recommended to the employer termination for such an at risk employee for such actions with a customer as well as cameras to ensure such interactions can be recorded. Complaints will submitted to the appropriate Boards and agencies.

Can't recommend this place enough. They are caring and compassionate and lovely. Lane was incredible and very knowledgedable on all things. It made things so smooth as our fmaily struggled to make decisions during a terrible time.