Tim Cook is a treasure to the Litchfield County Community. He and his staff go above and beyond in their professionalism, compassion, empathy, kindness and service. We lost my mother-in-law somewhat suddenly, even though she had been ill for a very long time. Tim took time to sincerely express his condolences. Her wake and funeral services were held at Cooks, with a procession to St. Francis Cemetery. The staff was outstanding. This type of service starts at the top, and has been truly appreciated by my family.

I went to Cook funeral home on the saddest day of my life, to bury my lifelong friend and husband . I was greeted by Tim Cook and from that moment on I felt my tensions relaxing.He was exceptional-very very knowledgeable and understanding . He took care of so many, many details (ex: church times, organist, flowers, VA contacts, death certificates and the list goes on)so that I did not have to think/ worry about them. Sue was in contact via phone/text to answer our children’s concerns-any time! If I could give more than five stars, I would. Their entire team through out the entire wake and funeral process was a shining example of what professionalism, respect and caring is all about.Thank you one and all.

THEIVES!! THEY STEAL FROM YOUR LOVED ONES. Be warned, please. I had been out of state when my grandma passed away, and when I returned I asked the funeral director if they had her belongings; Tim's response was "only her diamond heart pendant necklace and two wedding bands." The diamond heart pendant was the last gift my mom gave to my grandmother before my mom passed away, and my grandmother wore her mom's wedding band as well as her own, so it was a family heirloom. My grandmother put the diamond necklace on the day of my mom's funeral, and in 20 years she NEVER took it off - not to shower, not to garden in the backyard. So I asked Tim to give her jewelry to me, but he said it was buried with her. After many attempts to retrieve it, Susan finally called me to admit that my gram's jewelry was NOT buried with her, and that she would mail it to me - but she did NOT mail me the diamond heart or the two bands, only a gold chain necklace. So Tim told me what my gram was wearing, but they KEPT IT. I am absolutely heartbroken, because it was so special to my gram and was something my mom bought. I attached a photo of the necklace to this review, so if you are in the Torrington area and see this at a pawn shop or someone selling it, PLEASE PLEASE let me know. Thank you.