I can not give a review of the interactions of arranging for services here as another family member was involved at that level. I don't think there were any issues with that stage. The chapel was clean, and nice enough. No complaints there. Bottled water offered to those attending: check. Sufficient Kleenex boxes available: check. But the experience following services were unforgivable and I would wish this on NOONE. We lined up for the auto procession to the cemetery. I SPECIFICALLY asked for the stickers or placards for the cars which stated "FUNERAL". Was told we didn't need them. Yes. We needed them. The hearse driver took no care whatsoever to drive in a manner that would allow the procession of cars to remain behind him. A bigger problem since all in attendance were from out of town. Being the second car after the hearse I was able to keep sight of the vehicle and frantically messaged my family on how to keep up. The driver did not know the correct way to the cemetery, took a wrong turn, causing a bigger cluster in all the vehicles trying to do u turns on a small street and then once again taking no care in whether or not we could keep up with him. All of this could have been just an annoyance and I probably would not have taken my time to write this lengthy review. My frustration was very clear upon finally parking . With my mother's casket still in the hearse, the Ave Maria Memorial Chapel employee/hearse driver confronted me saying "Is there a problem?" I very clearly stated "yes there is, but this is not the time to deal with it". He forcefully and rudely continued to push the matter despite my pointing out to him that this was my mothers burial and I was not going to have that discussion there with him. He did not drop it. Would he have had this same interaction with a male of the same tall stature as him, rather than a 5'2" woman? Who knows. It would have been equally inappropriate and I hope you get the picture. This staff member's behaviour was rude, unprofessional, inappropriate and unforgivable; about as far from "compassionate and caring" "patient and helpful" as described in another review as possible.

Easy to deal with and made the process simple during a difficult time. Communication could have been a little better. I had to follow up on several occasions to check on dates. Overall they were easy to work with. The problem started when I was working when Santa Cruz County wanted the original paperwork and I had only been returned a copy from the funeral home. Feel like I have been given the run around. Still no paperwork and they refuse to work with anyone to make it right.

Family oriented business with a staff that is very compassionate, caring & oh so helpful. Our heartbreak & loss was met with personal care, patients & help, guiding us all the way to the finality. Thank You Family & Staff at Ave Maria, our Family will be forever Grateful🙏