They told me I had to pay an extra $200.00 for afterhours service for picking up my Mom. They said their hours were 8 to 5 They were called at 4:00 p.m. and it took them 2 and a half hours to get Mom. I told them I would not pay that, it was not my fault it took them 2 and half hours to come. Mom and Dad had bought the cremation service from them many years ago. They said they couldn't find the paperwork so I would have to pay again. Then when I told them I had the original copy they said Oh yes here it is we have it. Don't use them.

My husband and I went to meet my sister and help her make arrangements for her deceased daughter. The grounds are old cemetery but well maintained. Upon driving up to the office we thought 'We must be in the wrong place?" But we weren't... It was an old run down 1970s trailer park trailer ,and I mean run down, they had two tomb stones greeting us at the door, and others on the side of the trailer parking lot , it looked like it was decorated up for Helloween... I rang the bell and a woman answered in a intercom and a young lady showed up only about 10 minutes in her car ...my husband used the rest room( a grounds keeper opened the door) and after being inside my husband came back out to our truck and I asked my husband " Is it as bad inside?' He replied " This place is a dump!" I went in after him to get a good look inside...I can't even begin to tell you the horror I saw with my own eyes. My sister ( the mother of deceased daughter) showed up about 15 mins after our arrival and I thought we needed to see how this place operates...So within 2 minutes of entering the smelly, mold infested , dirty carpeted, old peeling wall paper and water damaged woodpaneled interior, water damaged ceiling, worn faux leather torn and ripped couches and chairs, model( small scale) caskets lining the floors, urns placed in various places, and tomb stones hung on the walls disarray and what appeared to be a small ironing board covered with cloth as a display table for a book of various memorial cards. The lady wasted no time in slipping the document under my sister's hand and told her where to sign...I immediately stopped the transaction and then told the young lady " Your place here is a disgrace, and a sinful shameful display that shows me how you would care for someone's deceased loved one. " She proceeded to tell me she worked there for two years and people were happy with her work. Then we called our other sister, she saw the pictures I sent in text. She was beside herself and said " This place is disgusting!" She also had a few choice words to say about what she saw just by seeing pictures, yes it was that bad. We left the smelly, moldy, dirty trailer and I promised I would write this review: THEY ARE A DISGUSTING DISPLAY OF UNPROFESSIONALISM AND SHOW AN OBVIOUS LACK OF CARE! Do not do any business with them over the phone , you are unable to see and you don't know what we saw first hand. :( There is so much more I could say, but I think you got the gist. IT'S OPPRESSIVE AND DISGUSTING!

I came across a tiktok talking about one of your employees. Her name is morticia669 on there. She made her profile private, but if you search the name, you'll find people reacting to her videos. In the video, she was joking about going to lunch while the person thaws, talking about "souvenirs" from someone who has lice, and being very unprofessional while carrying a deceased person that you can see in the back of her vehicle. I would feel so angry if I saw my loved one in the back of a vehicle, and the person taking them to the funeral home was making light of the situation. I'm all for having fun at work, but to show such unprofessionalism like that while on the clock is disgusting. Based on some of the other reviews I've seen, I wouldn't even send my worst enemies there to be taken care of.