Keller Funeral Home
Service packages offered
Basic Services | $2000 |
Viewing/Visitation | $550 |
Funeral Ceremony | $595 |
Memorial Service | $595 |
Graveside Service | N/A |
Transportation (within 50 miles) | $225 |
Funeral Coach | $275 |
Family Car | N/A |
Direct Burial | N/A |
Direct Cremation | $1300 |
Receiving Remains to another Funeral Home | N/A |
Forwarding Remains to another Funeral Home | N/A |
Embalming | $495 |
I had a very pleasant experience with Keller. Anthony who I worked with was very professional, knowledgeable, and understanding of the kind of service I wanted, and took the time to make sure everything I ask about was taken care of. What was really important is that I was always able to reach someone if I had a question. The entire staff that I interacted with was extremely kind. They did a amazing job and I highly recommend them. Alyson Johnson-Andrew
Patrick and the rest of the wonderful staff at Keller did an amazing job. They had to help coordinate getting my mom to WV from OK. Due to covid they even had to make the drive to Ohio to get her here for her service, due to there being no flights that were coming into the Chas. Airport that would carry my mom. Everyone went above and beyond to keep me in the loop and get everything done on time. Their staff was super caring starting with the receptionist Amy, all the funeral directors and all the way through to the end with the amazing grave open/closers. It sure made having to deal with things from out of state and then being in town for such a short time so much easier!
The owner of this facility refused to get on the phone and speak to me. Had his rude employee do his dirty work and they kicked my dead mother out even tho they had all the ins money and were being paid. They were ashamed to face us, and they ought to be. All I wanted was a conversation to let him know how we were treated while he was away and how it added to our hardship in the hopes that maybe some other family might have a better experience in the future. But he wasn't honorable enough to even come to the phone. If you supported your employee all that much why not get on the phone and defend his actions like an honorable man?
While this funeral home is polite and courteous, they outright lied to my family about military funerals. My grandfather passed and we wanted full military honors including the 21 gun salute. They told my family that only Presidents and dignitaries received 21 gun salutes. I served for 10 years and had performed in hundreds of military funerals and knew this was untrue, but at the time my family was deeply mourning and I felt it better not to fight this. I have double checked with my military brothers and sisters whom I have served with and performed military funerals with and confirmed my knowledge as being true. My family and I are extremely hurt and disrespected by this lie and feel that our grandfather deserved better. He served his country only to be disrespected after death. If you are going to be getting military honors please stand up for your loved ones.....
If I could give it negative stars I would. My mother died unexpectedly. I live 3000 miles away. Their funeral home director Patrick refused to help me plan my mothers funeral over the internet. He insisted he work with someone local. His tone with me ten minutes after I had found out my mother died was terrible. He then went to the person good enough to help us but nothing in writing saying she was the person in charge and planned my mothers entire funeral without consulting me once. He refused to contact me. The owner Todd Whittingham has been on vacation. I put in a call to him this morning to have a conversation about what had happened and how Patrick might be corrected so that someone else might not have the same experience as I have had and he refused to even have a 5 minute conversation with me and instead had the person who was so rude to me in the first place call and tell me that he does not have any time for me and has no intention of talking to me and every confidence that his guy, Patrick is handling me with the utmost professionalism and that they have decided I need to move my mother to another facility. This is the least professional place I have ever had the misfortune to deal with. In a time of insurmountable grief Keller’s Funeral home has made the death of my mother ten times worse. All it would have taken was for the kids went, who was with people when I called the first time would have taken is 5 minutes out of his time to listen to me. Save yourself some heartache and go someplace else for your loved ones final journey because this place could not care less.
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