A. Hamilton Platinum Funeral Service

June 2024: 2⭐: I would not recommend this location and this service. I tried on several instances to call and get answers. This service failed to communicate at a time that it was extremely necessary. My calls just went unanswered. My email and verbal requests went unfilled as well. The representative from the insurance company advised that they called several times and was unable to reach someone who could help with questions to settle the insurance claim. I hired this funeral service after getting a family referral from the area to this business. My initial impression was that the business did a good job getting me connected to a funeral home that could get my family member out of the house after death in home hospice in the middle of the night and out of state. The initial funeral home refused to move my family member to the out of state (Hamilton Funeral Service) without additional paperwork and payment arrangement. Hamilton Funeral Service apparently didn't make arrangements nor communicate a plan of action to move my family member. This failure caused the need to drive to the funeral home service, complete additional paperwork, render complete payment for their service before they would move my family member. The next problem occurred when Hamilton Funeral Service failed to further coordinate with this company to complete paperwork and move my family member across country in a timely fashion. Hamilton Funeral Service advised me that I would get a callback which never happened from the initial service. The next issues occurred when Hamilton Funeral Service failed to call and coordinate my family member shipping and movement to their facility. I was advised that I would get a call from the funeral director which never happened. I was advised that after submitting the obituary information, all of the information would be put on the Hamilton Funeral Service website which was never done. Hamilton Funeral Service failed to coordinate a time for the church service burial of my family member. Hamilton Funeral Service contacted my family on day of the funeral to advise they could not bury my family member after the graveside service. My family member wasn't buried until several days later. My family member arrived at the airport and was moved to Hamilton Funeral Service. Neither the sending nor receiving funeral service advised me that my family member had arrived in the State of Louisiana nor at the funeral home destination after my family member was held in limbo for almost two weeks. I went to Hamilton Funeral Service to sign paperwork and render payment for funeral services. After reviewing the paperwork, it seems that there was a few duplicative charges that were on the invoice. This funeral service was used in lieu of another funeral service that had been recently used by several other family members who received more reasonable rates from the other local funeral services provider for a full service burial.

I met Mr Hamilton in 2021 when I was in Houston and I must say he does a wonderful job at what he does and make sure the family is happy and satisfied!!! You can’t satisfy everyone unfortunately some people will always find an issue with something but for Christ sake the member is dead what else do you want ? They are doing their best to make them look like you would want them to .. and if you ask me he has the best prices in comparison to others ..I can see if there was absolutely no effort but I have been there and seen the work and the place inside seem to be up to standard in my opinion and I just wish this company all the best.. ℛ𝒥 :)

Losing our mother was an incredibly difficult experience, but the team at A. Hamilton Platinum Funeral Services provided exceptional support and service during this challenging time. From the moment Andre picked her up, their caring and compassionate approach helped ease our burden and allowed us to focus on honoring our mother's life. The staff at A. Hamilton demonstrated a remarkable level of professionalism, guiding us through the entire process with empathy and understanding. They took the time to listen to our wishes and ensured that every detail of the funeral arrangements was handled with the utmost care and respect. My mom was absolutely beautiful and truly looked as though she was peacefully resting. For that I will forever be grateful. The staff's attention to EVERY detail did not go unnoticed by our family and friends (including the high step march from the church, loved it all) I highly recommend their services to anyone in need of compassionate and dignified funeral arrangements. Thank you to the entire team at A. Hamilton (especially Andre and Jasmine) for making a difficult time more manageable and for helping us create a beautiful and meaningful tribute to our beloved mother, Betty Mae Reams Battley.